Account & Billing Issues

Common issues related to authentication, accounts, and payments.

1. Can’t Log In

Symptom: Login fails with an error message.

Solutions:

Wrong credentials: Double-check your email/username and password. Passwords are case-sensitive
OAuth issues: If using Google or Discord login, make sure you’re using the same account you registered with
Session expired: Clear your browser cookies for lkcreator.com and try again
Account not found: You may need to register first

Symptom: You requested a password reset but didn’t receive the email.

Solutions:

Check your spam/junk folder
The reset link expires after 1 hour — request a new one if expired
Make sure you’re entering the email address you registered with
If using OAuth (Google/Discord), you don’t have a password — use OAuth login instead

Symptom: Subscription payment was declined.

Solutions:

Check that your PayPal account has sufficient funds or a valid payment method
LK Creator tracks payment failures — after multiple failures, your subscription may be suspended
Go to Settings > Billing to check your payment status
Contact PayPal support if the issue persists on their end

Symptom: You paid but still see Free tier limitations.

Solutions:

Symptom: Unable to find the cancellation option.

Solution:

Go to Settings > Billing > Manage Plan
You can also cancel directly through your PayPal subscriptions page
After cancellation, your Pro access continues until the end of the billing period

Symptom: Your daily generation/conversion limits didn’t reset.

Solution:

Symptom: You referred a friend but didn’t receive the free month.

Solutions:

The reward is applied after the referred user subscribes to a paid plan (not just registers)
Make sure your friend used your referral link when signing up
Rewards may take up to 24 hours to appear in your account
Check Settings > Billing to see if the credit has been applied

Symptom: A promo code isn’t being accepted at checkout.

Solutions: